YOUR CONSUMER RIGHT OF RETURN AND REFUND

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1. As our Products contain fresh and perishable food, you are not entitled to the “normal” right to return goods within 14 days after the day you receive them, simply if you change your mind. This is because the food is likely to have a best before date within only a few days of delivery of the Products.

2. Right to cancel an order (or the whole subscription) if you notify us before midnight 6 days before delivery.  For example, if you have ordered Products for delivery on Saturday and then change your mind or decide for any reason that you do not want to receive a Product, you can notify us of your decision (see how to contact us below) and cancel your order before midnight on the Sunday before that Saturday. We agree to cancel your order and will not charge you for it. You will need to tell us whether you just want to cancel your next order(s) or your whole subscription with us. If you cancel your subscription part way through the period, you will not be refunded for any remaining future orders. You can contact us to cancel or amend your order via shop@colombostreet.co.uk

3. Right of return and refund if the Product is defective or not as described: Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. You have legal rights in relation to Products that are defective or not as described. If the Products we deliver to you are defective or are not as described on our Website subject to 4.6 , you should contact us and report such defect or misdescription as soon as possible (we ask that this is within 3 days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed Product – this will assist in processing your refund quickly).

4. We will ask you to safely dispose of such Product and if we agree that it is defective or misdescribed (acting reasonably) we will offer you the choice of either an exchange or a refund of the price or partial price of the specific Product in full.

5. We will process your refund to you within 14 days after the day on which (whichever is the earlier of):

   1. the day we receive the Product back from you;

   2. the day on which you provide us with acceptable evidence that you have sent the Product back to us; or

   3. the day on which you provide us with acceptable evidence that the Product is defective or misdescribed and we have agreed for you to throw the Product away safely.

6. We try our best to ensure that our Products are perfect 100% of time, but we are sure you will agree that this is not always possible. In the event of a minor error (for example, failing to include one ingredient which is not the main ingredient, or substituting a red pepper for a yellow pepper) we reserve the right to use our discretion as to whether a full refund is applicable or not. We will act reasonably and may offer you a partial refund or a voucher.

7. We will refund you by the method used by you to pay.

8. Your legal rights: Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office. Your legal rights are not affected by your right of return and refund in this, condition 4 or anything else in these terms and conditions.

9. How to contact us: If you wish to cancel a Contract and/or return a Product to us for any of the reasons set out above, you just need to let us know within the applicable timeframe. The easiest way to do this is by emailing us at shop@colombostreet.co.uk. If you are emailing us or writing to us please include details of your order to help us to identify it (and photographic evidence if applicable). If you send us your cancellation notice by email, then your cancellation is effective from the date you send us the email.